Listen actively to each other from "summary" of The 7 Principles of Conflict Resolution by Louisa Weinstein
Active listening is crucial in conflict resolution because it allows each party to feel heard and understood. This involves truly concentrating on what the other person is saying, rather than just waiting for your turn to speak. It requires giving your full attention, making eye contact, and showing empathy through body language and verbal cues. Active listening means not interrupting or jumping to conclusions, but rather seeking to understand the other person's perspective. When you listen actively, you are able to pick up on both the words and the emotions behind them. This helps you to uncover the root causes of the conflict and identify common ground for resolution. By acknowledging the other pe...
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