Seek to understand the underlying issues rather than just the surface problem from "summary" of Summary of Crucial Conversations by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler by QuickRead,Alyssa Burnette
When faced with a problem or conflict, it is important to look beyond the surface issue and seek to understand the underlying causes. Often, what may seem like a simple disagreement or argument is actually rooted in deeper issues that have not been addressed. By taking the time to uncover these underlying issues, you can get to the heart of the matter and work towards a more effective resolution. One way to understand the underlying issues is to ask questions and actively listen to the other person's perspective. This involves setting aside your own assumptions and biases and truly trying to see things from their point of view. By doing so, you can gain valuable insights into what is driving their behavior and attitudes, which can help you better understand the situation as a whole. In addition...
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