Acknowledge the other person's feelings and experiences from "summary" of Small Talk - You Can Do It by Betty Bohm
When engaging in small talk, it is crucial to show empathy towards the other person by recognizing and validating their emotions and experiences. This is a fundamental aspect of effective communication and building rapport with others. By acknowledging the other person's feelings, you demonstrate that you are attentive and respectful of their perspective. When someone shares their thoughts or emotions with you, it is important to actively listen and respond in a way that shows you understand and value what they are saying. This can be done through verbal affirmations, such as saying "I understand how you feel" or "That must have been difficult for you." This simple act of validation can go a long way i...
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