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Empathy is crucial in effective communication from "summary" of Comunicação cinco estrelas - 1ª edição 2022 by Carmine Gallo
To communicate effectively, one must understand the importance of empathy. Empathy is the ability to understand and share the feelings of another person. When we practice empathy in our communication, we are better able to connect with others on a deeper level. This connection fosters trust and rapport, making it easier to convey our message and truly be heard. Empathy allows us to put ourselves in the shoes of our audience, to see things from their perspective. By doing so, we can tailor our message to their needs and concerns, making it more relevant and impactful. This level of understanding shows that we care about the other person's feelings and opinions, leading to a more positive and productive i...
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