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Active listening is a key skill from "summary" of PNL Técnicas de Persuasão e Influência by Edward Collins
Active listening plays a crucial role in the art of persuasion and influence. It is not merely hearing the words spoken by another person but truly understanding their message, emotions, and intentions. By actively listening, we demonstrate respect and empathy towards the speaker, which can enhance the quality of communication and build rapport. When we actively listen, we pay attention to both verbal and non-verbal cues, such as tone of voice, body language, and facial expressions. This allows us to grasp the underlying meaning behind the words spoken and respond appropriately. By tuning in to these cues, we can better connect with the speaker and establish a sense of trust and understanding. Moreover, active listening involv...
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