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Handle difficult conversations with tact from "summary" of People Skills for Analytical Thinkers by Gilbert Eijkelenboom
When facing difficult conversations, it is important to approach them with care and consideration. Tact is a crucial component in navigating these challenging interactions successfully. It involves being sensitive to the feelings and perspectives of the other person, while also being honest and assertive in expressing your own thoughts and feelings. One key aspect of handling difficult conversations with tact is to choose the right time and place. Timing is crucial, as bringing up sensitive topics at the wrong moment can escalate tensions and make it harder to have a productive discussion. It is important to find a time when both parties are calm and focused, and when there are minimal distractions or interruptions. Another important aspect of tactful communication is actively listening to the other person. This means paying attention to their words, tone, and body language, and showing empathy and understanding towards their perspe...
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