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Inconsistencies between verbal and nonverbal communication should be noted from "summary" of O dicionário da linguagem corporal by Joe Navarro
When analyzing communication, one must pay close attention to both verbal and nonverbal cues. Verbal communication involves the words spoken, while nonverbal communication includes gestures, facial expressions, body language, and tone of voice. Inconsistencies between these two forms of communication can provide valuable insights into a person's true thoughts and feelings. For example, if someone says they are happy but their facial expression shows sadness, there may be underlying emotions that are not being expressed verbally. ...
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