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The importance of congruence between verbal and nonverbal communication from "summary" of Manual III - Practitioner em Programação Neurolinguística by Charton Baggio Scheneider
Congruence between verbal and nonverbal communication is crucial in NLP. When our words and body language are aligned, it creates a sense of trust and credibility in our communication. Incongruence, on the other hand, can lead to confusion and mistrust in our interactions with others. Our nonverbal signals often reveal more about our true thoughts and feelings than our words do. For example, if someone says they are happy but their facial expression looks sad, the incongruence between their verbal and nonverbal communication can cause the listener to doubt the speaker's sincerity. In NLP, practitioners are trained to pay attention to bot...
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