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Nonverbal cues are important in listening from "summary" of Listening for What Matters by Saul Weiner,Saul J. Weiner,Alan Schwartz

Nonverbal cues play a crucial role in the process of listening. When we engage in conversations, we rely not only on the words spoken but also on the nonverbal signals that accompany them. These cues provide valuable insights into the speaker's emotions, intentions, and underlying messages. For example, facial expressions can convey a wealth of information about a person's feelings and attitudes. A furrowed brow may indicate confusion or concern, while a smile can signal happiness or agreement. By paying attention to these cues, listeners can better understand the speaker's state of mind and respond accordingly. Similarly, body language can reveal a great deal about a person's level of engagement and interest in the conversation. Leaning forward, making eye contact, a...
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    Listening for What Matters

    Saul Weiner

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