Listening is crucial in healthcare settings from "summary" of Listening for What Matters by Saul Weiner,Saul J. Weiner,Alan Schwartz
Listening in healthcare settings is not simply a matter of hearing words spoken by patients. It involves actively engaging with what patients are saying, understanding their perspectives, concerns, and values. This kind of listening is essential for providing high-quality healthcare that meets the needs of individual patients. When healthcare providers truly listen to patients, they can gain valuable insights into their beliefs, fears, and preferences, which can inform treatment decisions and improve outcomes. Effective listening in healthcare requires more than just hearing words; it involves paying attention to nonverbal cues, such as body language and tone of voice, which can provide important information about a patient's emotional state and level of understanding. By listening attentively to patients, healthcare providers can build trust and rapport, which are crucial for effective communication and collaboration. In healt...
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