Leaders should be able to communicate with empathy and understanding from "summary" of Leadership Communication by Deborah Barrett
Leaders who are able to communicate with empathy and understanding possess a key quality that sets them apart from others. This ability to empathize with others allows leaders to truly connect with their team members on a deeper level. By understanding and acknowledging the emotions and feelings of their employees, leaders can build trust and foster stronger relationships within the organization. Empathy in communication involves actively listening to others, putting oneself in their shoes, and responding in a way that shows genuine care and concern. This type of communication style creates a more positive and supportive work environment where employee...
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