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Emotions play a role in conflict resolution and negotiation from "summary" of La inteligencia emocional by Daniel Goleman
Conflict resolution and negotiation are often seen as purely logical processes, where facts and figures are the main tools used to reach an agreement. However, emotions also play a crucial role in these interactions, influencing the decisions and behaviors of all parties involved. Emotions can either escalate a conflict or facilitate its resolution, depending on how they are managed and expressed. When emotions are left unchecked, they can cloud judgment and lead to irrational decision-making. This can hinder the negotiation process and make it harder for parties to find common ground. On the other hand, acknowledging and addressing emotions can help create a more empathetic and understanding atmosphere, where all parties feel heard and respected. This can pave the way for more effective communication and proble...
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