Resist the urge to criticize, condemn, or complain from "summary" of HOW TO WIN FRIENDS & INFLUENCE PEOPLE by Dale Carnegie
Criticizing, condemning, or complaining rarely has the desired effect. In fact, more often than not, it only serves to alienate others and create resentment. People are much more likely to respond positively to constructive feedback delivered in a respectful manner. When we criticize others, we are essentially attacking their ego. This can lead to defensiveness and a breakdown in communication. On the other hand, when we approach a situation with understanding and empathy, we are more likely to be met with openness and re...
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