Smile and be a good listener from "summary" of How to Win Friends and Influence by Dale Carnegie
When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion. If you want to make a good impression, smile. A smile is an inexpensive way to improve your looks. Your smile brightens the lives of all who see it. To someone who has seen a dozen people frown, scowl or turn their faces away, your smile is like the sun breaking through the clouds. People rarely succeed unless they have fun in what they are doing. Develop a genuine interest in others. To be interesting, be interested. Encourage others to talk about themselves. The royal road to a person's heart is to talk about the things he or she treasures most. Ask people about themselves, and they will listen for hours. Be a good listener. Encourage others to talk about themselves. People become more interested in you when you show interest in them. Remember that people are far more interested in themselves than they are in you. A person's toothache means more to that person than a famine in China which kills a million people. People are hungry for praise, and thirst for appreciation. Always make the other person feel important. Smile and listen attentively. Make the other person feel valued and respected. By making others feel important, you will win their cooperation and loyalty. By showing genuine interest in others, you will make more friends in a month by becoming interested in other people than you will in a year by trying to get other people interested in you. The ability to speak well is a valuable asset, but the ability to listen well is priceless. Listening is not merely waiting for your turn to speak. It is actively paying attention to what the other person is saying, without interrupting or judging. When you listen well, you demonstrate that you value the other person's thoughts and feelings.
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