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Provide exceptional customer service from "summary" of How to Sell Anything to Anybody by Joe Girard
When it comes to winning over customers and making sales, nothing is more crucial than providing exceptional customer service. This means going above and beyond to meet the needs and expectations of every person who walks through your door or visits your website. It means treating each customer with respect, courtesy, and professionalism, no matter how difficult or demanding they may be. Exceptional customer service is about more than just making a sale; it's about building relationships and earning the trust and loyalty of your customers. When you provide outstanding service, you show your customers that you value them and care about their satisfaction. This can lead to repeat business, glowing referrals, and a positive reputation that will attract even more customers to your business. To provide exceptional customer service, you must be willing to listen to your customers and truly understand their needs and concerns. This means asking questions, actively listening to their responses, and takin...
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