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Follow up with customers after the sale from "summary" of How to Sell Anything to Anybody by Joe Girard
After you've made the sale, your job is far from over. In fact, that's just the beginning. Following up with your customers is crucial to maintaining a positive relationship and ensuring repeat business. It shows that you care about their satisfaction and value their continued patronage. A simple thank you note or phone call can go a long way in making your customers feel appreciated. It shows that you're not just interested in their money, but in their overall experience with your product or service. This personal touch sets you apart from your competitors and helps to build trust and loyalty with your customers. In addition to expressing gratitude, following up also gives you the opportunity to gather feedback. T...
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