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Learn to handle difficult conversations with tact and empathy from "summary" of How to Say It, Third Edition by Rosalie Maggio
When faced with a challenging conversation, it is essential to approach it with sensitivity and understanding. This means being mindful of the other person's feelings and perspectives, even if they differ from your own. Tact and empathy are key components in navigating difficult discussions, as they help to foster mutual respect and open communication. Tact involves choosing your words carefully and delivering them in a thoughtful manner. It is about being diplomatic and considerate in how you express yourself, so as not to cause unnecessary offense or hurt. Empathy, on the other hand, requires putting yourself in the other person's shoes and trying to understand their emotions and point of view. By showing empathy, you demonstrate that you value their feelings and are willing to listen and engage in a constructive dialogue. To handle difficult conversations effectively, it is im...
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