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Engage with customers to gain valuable insights from "summary" of Hacking Growth by Sean Ellis,Morgan Brown
To truly understand your customers and what drives their behavior, you must engage with them directly. By interacting with customers, whether through surveys, interviews, or other means, you can gain insights that are invaluable for your business. These insights can help you identify pain points, preferences, and opportunities that you may not have been aware of otherwise. When engaging with customers, it's important to ask the right questions. By asking open-ended questions that encourage thoughtful responses, you can uncover deep insights that go beyond surface-level feedback. Additionally, it's crucial to listen actively to what customers are saying. Pay attention to not only their words but also their tone, body language, and emotions. This holistic approach to listening can provide you with a more nuanced under...
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