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Offer exceptional customer service to build loyalty and retention from "summary" of Get Rich Click! by Marc Ostrofsky
Building customer loyalty is crucial for any business. One of the key ways to do this is by offering exceptional customer service. When customers feel valued and respected, they are more likely to return to your business time and time again. This not only helps to build a loyal customer base but also increases customer retention rates. Exceptional customer service goes beyond just meeting the basic needs of your customers. It involves going above and beyond to exceed their expectations and provide a memorable experience. This can include things like personalized interactions, quick response times, and a willingness to address any issues or concerns that may arise. By providing e...
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