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Communication plays a critical role in process management from "summary" of Gestão de Processos: Pensar, Agir e Aprender by
Communication is a key element in the successful management of processes within an organization. It serves as the bridge that connects various stakeholders involved in the process, ensuring that everyone is on the same page and working towards a common goal. Without effective communication, there is a risk of misunderstandings, delays, and even failure in process management. Clear and transparent communication helps in setting expectations, defining roles and responsibilities, and establishing a shared understanding of the objectives and desired outcomes of a process. When everyone involved in a process is well-informed and aware of their part in the bigger picture, it becomes easier to coordinate efforts, make decisions, and address any issues or challenges that may arise along the way. Moreover, communication plays a crucial role in fostering collaboration and teamwork among individuals or departments involved in a process. By facilitating open and honest dialogue, shari...
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