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Active listening improves conflict resolution from "summary" of Escuta Ativa by Lilly De Sisto
Active listening plays a critical role in resolving conflicts by helping individuals truly understand the perspectives and emotions of others. When we actively listen, we demonstrate our genuine interest in comprehending the other person's point of view without judgment or interruption. By doing so, we create a safe space for open communication and build trust, which are essential for conflict resolution. During conflicts, people often feel unheard and misunderstood, leading to further escalation of tension. Active listening allows us to show empathy and validate the emotions of the other person, which can help de-escalate the situation. By listening attentively and reflecting back what we hear, we can clarify any misunderstandings and ensure that both parties are on the same page. Moreover, activ...
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