Conflict resolution skills are vital in communication from "summary" of Effective Communication Skills by Angelina Zork
Conflicts are inevitable in any form of communication, whether it be at home, in the workplace, or in social settings. It is how we deal with these conflicts that can make or break our relationships with others. Conflict resolution skills play a vital role in effective communication, as they enable us to navigate through disagreements and come to a resolution that satisfies all parties involved. When conflicts arise, emotions tend to run high, which can cloud our judgement and hinder our ability to communicate effectively. Conflict resolution skills help us to remain calm and composed in such situations, allowing us to listen to the other party's perspective without becoming defensive or aggressive. This in turn fosters open and honest communication, which is essential for resolving conflicts in a constructive manner. Furthermore, conflict resolu...
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