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Pay attention to how you listen from "summary" of Difficult Conversations by Douglas Stone,Bruce Patton,Sheila Heen
Listening is a critical skill in difficult conversations, and it is often overlooked in favor of speaking. But listening goes beyond simply hearing the words that are being said. It involves truly understanding the other person's perspective and feelings, which requires attentiveness and empathy. When we listen, we must pay attention not only to the words being spoken but also to the emotions behind them. This means being attuned to the other person's tone of voice, facial expressions, and body language. By doing so, we can gain a deeper understanding of their feelings and motivations, which can help us navigate the conversation more effectively. Furthermore, how we listen can have a significant impact on ...
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