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Design should align with users' expectations from "summary" of Design for How People Think by John Whalen Ph.D.
Design should align with users' expectations to ensure that the user experience is intuitive and efficient. When users interact with a product or service, they bring with them a set of expectations based on their past experiences. These expectations shape how they perceive and interact with the design. A key aspect of aligning design with users' expectations is simplicity. A design that is cluttered or overly complex can lead to confusion and frustration for users. By keeping the design simple and straightforward, designers can ensure that users can easily navigate and understand the interface. Clarity and coherence are also essential elements of aligning design with users' expectations. Clear, concise language and logical organization of information can help users quickly grasp the purpose and functionality of a design. When users encounter a design that is coherent and easy to follow, it reinforces their expectations and enhances their overall experience. Logical sequencing is another crucial factor in aligning design with users' expectations. Users expect a design to follow a logical flow, with information presented in a meaningful order. By organizing content in a way that makes sense to users, designers can help users navigate the design more effectively. Transition words and phr...
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