Take a customercentric approach to business operations from "summary" of Delivering Happiness by Tony Hsieh
At Zappos, we believe that the customer is at the heart of everything we do. We have built our entire business model around providing exceptional customer service and creating a positive experience for every interaction. This means going above and beyond to meet our customers' needs and exceed their expectations. We strive to create strong relationships with our customers, understanding their preferences, and anticipating their needs. By taking a customer-centric approach to our operations, we are able to create long-lasting relationships with our customers and build a loyal customer base. One of the key ways we prioritize our customers is by focusing on delivering happiness. We want every interaction with Zappos to be a positive and memorable experience for our customers. This means taking the tim...
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