Summary of Delivering Happiness

"Delivering Happiness" is a book written by Tony Hsieh, the CEO of online shoe retailer Zappos. In the book, Hsieh shares his personal journey from his childhood entrepreneurial ventures to the founding of Zappos, which he eventually sold to Amazon for $1.2 billion. Hsieh discusses how he prioritized company culture and customer service as the keys to Zappos' success, creating a workplace where employees were empowered to provide exceptional service and customers were delighted with their experiences. He emphasizes the importance of focusing on happiness and fulfillment, both in the workplace and in personal life, as a way to achieve success and create lasting relationships. Throughout the book, Hsieh shares valuable insights and lessons learned from his experiences building and growing Zappos, offering practical advice on how individuals and organizations can deliver happiness to both employees and customers.