Build strong relationships with customers and employees from "summary" of Delivering Happiness by Tony Hsieh
Building strong relationships with customers and employees is crucial for the success of a business. It is not just about providing a product or service; it is about creating a connection with the people who support your company. By forming these relationships, you can build trust, loyalty, and a sense of community that will benefit both parties in the long run. To achieve this, it is important to focus on communication and transparency. Keep your customers and employees informed about what is happening within the company, whether it is good news or bad news. By being open and honest, you can create a sense of trust that will strengthen your rela...
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