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Stay focused on facts and avoid jumping to conclusions from "summary" of Crucial Conversations Tools for Talking When Stakes Are High, Second Edition by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler
When engaging in crucial conversations, it is essential to adhere to facts and avoid prematurely forming conclusions. This means maintaining a clear focus on verifiable information rather than allowing emotions or assumptions to dictate the narrative. By sticking to the facts, individuals can prevent misunderstandings and misinterpretations from derailing the conversation. Jumping to conclusions can be detrimental to the outcome of a crucial conversation. It closes off the possibility of exploring different perspectives and finding common ground. Instead of assuming intentions or motivations, it is cruci...
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