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Listen actively to understand the other person's point of view from "summary" of Crucial Conversations Tools for Talking When Stakes Are High, Second Edition by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler
Active listening is a crucial skill when engaging in conversations where the stakes are high. It involves more than just hearing the words the other person is saying—it requires truly understanding their point of view. This means setting aside our own thoughts and opinions, and focusing entirely on what the other person is trying to communicate. To listen actively, we must pay attention not only to the words being spoken, but also to the tone of voice, body language, and other nonverbal cues. By doing so, we can gain a deeper understanding of the other person's perspective and the emotions behind their words. This level of attentiveness shows the other person that we value what they have to say and are willing to put in the effort to truly comprehend their p...
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