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Avoid resorting to silence or violence in tough conversations from "summary" of Crucial Conversations Tools for Talking When Stakes Are High, Second Edition by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler
When faced with tough conversations, it's important to resist the urge to either shut down or lash out. These reactions, known as silence and violence, can prevent us from effectively communicating our thoughts and feelings. Silence refers to avoiding the conversation altogether or withdrawing from it emotionally. This can lead to unresolved issues and build up resentment over time. On the other hand, violence involves using aggressive or manipulative tactics to control the conversation and dominate the other person. This can escalate conflicts and damage relationships. By recognizing when we are falling into the trap of silence or violence, we can take steps to steer the conversation back on track. One way to do this is by creating a safe space for dialogue where both parties feel respected and heard. This involves setting aside judgments and assumptions in order to truly listen to the other person's perspective. By pract...
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