Seek to understand the underlying reasons for the behavior from "summary" of Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler
When someone behaves in a way that violates your expectations or causes harm, it's natural to feel upset or frustrated. However, before jumping to conclusions or making assumptions about their intentions, it's important to take a step back and try to understand the underlying reasons for their behavior. This involves digging deeper to uncover the motivations, beliefs, and emotions that may be driving their actions. By seeking to understand the underlying reasons for the behavior, you can gain valuable insights into the other person's perspective and mindset. This can help you see the situation from their point of view, which in turn can lead to more effective communication and problem-solving. It's about moving beyond surface-level explanations and de...
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