Remain respectful and courteous in your language from "summary" of Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler
When engaging in crucial confrontations, it is essential to maintain a tone of respect and courtesy in your language. This means choosing your words carefully and avoiding any language that may come across as disrespectful or aggressive. By remaining respectful and courteous, you are more likely to keep the lines of communication open and create a more positive and productive conversation. Using respectful language can help to defuse tension and prevent the situation from escalating further. It shows that you are willing to listen and consider the other person's perspective, even if you disagree with them. By treating the other person with respect, you are more likely to encourage them to do t...
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