Follow up on agreements made during the confrontation from "summary" of Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler
After a confrontation has taken place and agreements have been made, it is crucial to follow up on those agreements to ensure that they are being upheld. This step is often overlooked or ignored, but it is essential for maintaining accountability and trust in the relationship. Following up on agreements shows that you take the commitments seriously and expect the other party to do the same. It also provides an opportunity to address any issues that may have arisen since the confrontation and to make any necessary adjustments to the agreements. When following up on agreem...
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