Be willing to apologize if necessary from "summary" of Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler
When it comes to addressing a crucial confrontation, it is important to be open to the possibility of apologizing if the situation calls for it. Being willing to offer an apology demonstrates humility and a willingness to take responsibility for one's actions. Apologizing can help to diffuse tension and show the other party that you are taking their concerns seriously. It can also help to rebuild trust and repair damaged relationships. However, it is crucial to ensure that the apology is genuine and sincere. Apologizing ...
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