Allow space for the other person to share their perspective from "summary" of Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler
When engaging in crucial confrontations, it is important to give the other person the opportunity to share their perspective. Allowing them the space to express their thoughts and feelings can help foster open communication and mutual understanding. By actively listening to the other person without interruption or judgment, you demonstrate respect for their point of view and create a safe environment for honest dialogue. When you allow space for the other person to share their perspective, you show that you value their input and are willing to consider their viewpoint. This can help prevent misunderstandings and conflicts from escalating, as each party feels heard and validated. By encouraging the other person to express themselves fully, you can gain valuable insights into their thoughts, emotions, and motivations...
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