Shift from blame to problemsolving from "summary" of Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler,David Maxfield
When faced with a problem or a violation of expectations, our natural inclination is often to assign blame. We look for someone to hold accountable for what went wrong, and this blame game can quickly escalate into a negative and unproductive cycle. Instead of focusing on finding fault, it is more effective to shift our mindset towards problem-solving. By shifting from blame to problem-solving, we can address the issue at hand in a constructive and proactive manner. This shift requires us to move away from pointing fingers and towards finding solutions. Rather than getting caught up in assigning fault, we should focus on understanding the root cause of the problem and working together to come up with a resolution. This approach not only helps to avoid unnecessary conflict but also allows for a more collaborative and effective way of addressing issues. When we blame others for problems, we create a barrier to open communication and collaboration. People become defensive and are less likely to take ownership of finding a solution. On the other hand, when we approach issues with a problem-solving mindset, we encourage a more open and constructive dialogue. This leads to a more positive and productive outcome for all parties involved.- We can create a more conducive environment for resolving conflicts and addressing violations of expectations. This shift allows us to focus on finding solutions rather than dwelling on past mistakes. Ultimately, it enables us to move forward in a more constructive and effective way, leading to better outcomes and stronger relationships in the long run.
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