Identify expectations and commitments clearly from "summary" of Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler,David Maxfield
To effectively address violated expectations, broken commitments, and bad behavior, it is crucial to clearly identify expectations and commitments in any given situation. This involves ensuring that all parties involved understand what is expected of them and what they have committed to. When expectations and commitments are clearly defined, there is less room for confusion or misunderstanding. This clarity helps in holding individuals accountable for their actions and behaviors. It also serves as a reference point for resolving conflicts or addressing issues that may arise. In order to identify expectations and commitments clearly, it is important to communica...
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