Apologize sincerely for mistakes from "summary" of Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler,David Maxfield
When we make mistakes, it is crucial to apologize sincerely in order to rebuild trust and repair relationships. A genuine apology involves taking full responsibility for our actions and acknowledging the impact they have had on others. It requires humility and vulnerability to admit when we have been wrong and to express genuine remorse for the harm we have caused. Sincere apologies are not about making excuses or shifting blame onto others. They involve owning up to our mistakes and showing a willingness to make amends. This means being open to feedback and actively listening to the feelings and needs of those we have hurt. It also involves a commitment to change our behavior and to prevent similar mistakes from happening i...
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