Address broken commitments promptly from "summary" of Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler,David Maxfield
Addressing broken commitments promptly is crucial in maintaining trust and accountability in any relationship or organization. When commitments are not met, it can lead to frustration, disappointment, and a breakdown in communication. It is important to address these broken commitments promptly to prevent further damage and ensure that expectations are clarified and met in the future. When addressing broken commitments, it is essential to approach the situation with a calm and respectful demeanor. Avoiding blame or criticism can help create a safe space for dialogue and resolution. By focusing on the specific behavior or commitment that was not met, you can work towards finding a solution toget...
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