Emotions play a key role in conversations from "summary" of Conversational Intelligence by Judith E. Glaser
Emotions are at the heart of every conversation we have. They are the invisible force that drives our interactions with others, shaping the way we communicate and connect with one another. When we are able to tap into our emotions and understand the emotions of those we are communicating with, we can create deeper, more meaningful conversations that foster trust, empathy, and collaboration. Conversations are not just about exchanging information; they are about building relationships and connections. Emotions play a critical role in this process, as they influence the way we perceive and respond to the words and actions of others. When we are able to recognize and validate the emotions of others, we create a safe space for open and honest dialogue to take place. Emotions also have the power to impact the quality of ...
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