Summary of Conversational Intelligence

Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results by Judith E. Glaser focuses on understanding the power of conversation in fostering trust in the workplace and in relationships. The book outlines how conversations, both positive and negative, can impact how an organization succeeds. Glaser explains how conversations, done in the right manner, offer an opportunity to build trust, inspire collaboration, unleash creativity, and solve challenges in a way that will help an organization succeed. She outlines the three components of conversational intelligence, which are Attunement, Clarity, and Intention. She also covers how to use conversational “moments of truth” to build relationships and encourage growth within an organization. Ultimately, Glaser argues that leaders and managers who understand the power of conversation can grow their organizations and create positive environments. This book is an ideal resource for those in leadership positions who want to understand how conversations can help their organization grow.