Build rapport through empathetic listening from "summary" of Conversational Intelligence by Judith E. Glaser
Building rapport through empathetic listening is a powerful tool in creating meaningful connections with others. When we truly listen to someone, we are able to understand their perspective, emotions, and needs. Empathetic listening goes beyond just hearing words; it involves being fully present and engaged in the conversation. This type of listening requires us to set aside our own thoughts and judgments, and instead focus on the other person's experiences. By demonstrating empathy through listening, we can build trust and strengthen relationships with others. Empathetic listening involves more than just nodding along or saying "I understand." It requires us to tune into the other person's emotions and show genuine concern for their well-...
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