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Conflict resolution requires effective communication from "summary" of Comunicação no ambiente de trabalho by Symon Hill
Communication is at the heart of resolving conflicts in the workplace. Effective communication is essential in addressing conflicts and finding mutually agreeable solutions. When individuals communicate openly and honestly with each other, they can better understand each other's perspectives and work towards finding common ground. In order to resolve conflicts effectively, it is important for individuals to listen actively to each other. By listening attentively to what the other person is saying, individuals can gain a better understanding of their concerns and feelings. This can help in building empathy and fostering a sense of mutual respect, which are crucial in resolving conflicts in a constructive manner. Moreover, effectiv...
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