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Body language can reinforce or contradict spoken words from "summary" of Comunicação no ambiente de trabalho by Symon Hill
When we communicate in the workplace, it is essential to be aware of the nonverbal cues we are sending through our body language. These cues can either support or clash with the words we speak, impacting the overall message we convey. In his book "Comunicação no ambiente de trabalho," Symon Hill discusses how body language plays a crucial role in reinforcing or contradicting spoken words. Our body language includes gestures, facial expressions, posture, and eye contact, among other nonverbal signals. These cues can provide additional context to our verbal communication, helping to clarify our message and establish rapport with others. For example, a firm handshake can convey confidence and professionalism, reinforcing a positive first impression during a job interview or business meeting. On the other hand, conflicting body language can undermine the credibility of our spoken words. For instance, if someone says they are excited about a new project but their arms are crossed and their shoulders are tense, their body language may suggest discomfort or disinterest, creating confusion for the listener. In this way, incongruent body language can weaken the impact of our verbal communication and lead to misunderstandings in the workplace. By paying attention to our own body language and observing the nonverbal cues of others, we can improve our communication skills and enhance our ability to connect with colleagues, clients, and supervisors. For instance, maintaining eye contact during a conversation shows attentiveness and respect, fostering a sense of engagement and trust between individuals. Similarly, mirroring the body language of a speaker can help to establish rapport and demonstrate empathy in interpersonal interactions.- Body language serves as a powerful form of communication that complements and sometimes contradicts our spoken words. By being mindful of our nonverbal cues and their impact on our message, we can strengthen our communication skills and build stronger relationships in the workplace. Therefore, it is crucial to consider both verbal and nonverbal communication in order to convey our messages effectively and authentically.
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