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Effective communication requires active listening from "summary" of Comunicação e habilidades interpessoais by Robert Larson
Communication is a two-way process that involves both speaking and listening. While speaking is important to convey our thoughts and ideas, listening plays a crucial role in effective communication. Active listening is a key component of effective communication as it involves fully engaging with the speaker and showing genuine interest in what they are saying. Active listening goes beyond simply hearing the words being spoken. It involves paying attention to the speaker's tone of voice, body language, and facial expressions to understand the underlying message. By actively listening, we demonstrate respect for the speaker and create a supportive environment for open communication. One of the benefits of active listening is that it helps to clarify any misunderstandings that may arise during a conversation. By actively engaging with the speaker and asking clarifying questions, we can...
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