Overcoming resistance requires persuasion and empathy from "summary" of Change Leadership by Martin Orridge
To successfully navigate resistance within an organization, it is imperative for leaders to possess the ability to persuade and empathize with those who may be hesitant or opposed to change. The process of overcoming resistance is not simply a matter of asserting authority or demanding compliance, but rather a delicate balance of rational argumentation and emotional connection. Persuasion plays a crucial role in convincing individuals of the necessity and benefits of change. It involves presenting a compelling case that addresses concerns, dispels misconceptions, and highlights the potential positive outcomes that can result from embracing change. Effective persuasion requires not only a clear articulation of the reasons for change, but also an understanding of the values, beliefs, and motivations of those who are resistant. Empathy, on ...
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