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Building trust is foundational to leading change from "summary" of Change Leader by Michael Fullan

Trust is the bedrock of successful change leadership. Without it, all other efforts to drive change are likely to falter. When people trust their leaders, they are more willing to take risks, embrace new ideas, and commit to the hard work of change. Trust is what enables leaders to build strong relationships with their teams, fostering collaboration, openness, and a shared sense of purpose. Building trust requires leaders to be authentic, transparent, and consistent in their actions. It means being honest about the challenges ahead, admitting mistakes, and actively seeking feedback from others. Trust is not something that can be demanded or assumed; it must be earned through a demonstrated commitment to integrity, fairness, and respect. Trust is a two-way street. Leaders must trust their teams to do their best work, make sound decisions, and take ownership of the change effort. By empowering others and giving them the autonomy to act, leaders show that they believe in their team's capabilities and value their contributions. Trust also means being willing to delegate authority, share information, and involve others in decision-making processes. When trust is present, people feel safe to express their ideas, ask questions, and challenge the status quo. They are more likely to embrace change as a collective endeavor, rather than a top-down mandate. Trust creates a sense of psychological safety, where individuals feel free to take risks, experiment, and learn from failure without fear of retribution. In the absence of trust, change efforts can quickly unravel. People become resistant, cynical, and disengaged, leading to a lack of progress and missed opportunities for growth. Without trust, leaders struggle to mobilize support, build coalitions, and sustain momentum for change. Trust is the glue that holds together the complex web of relationships, interactions, and decisions that drive successful change initiatives.
  1. Trust is the currency of effective leadership. It is what enables leaders to inspire, motivate, and align others around a shared vision of the future. By prioritizing trust-building as a foundational element of change leadership, leaders can create the conditions for sustainable change, innovation, and growth. Trust is not a nice-to-have; it is a must-have for leaders who are serious about driving meaningful and lasting change.
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Change Leader

Michael Fullan

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