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Be prepared to handle conflict and disagreements from "summary" of Bargaining for Advantage by G. Richard Shell
In any negotiation, conflict and disagreements are almost inevitable. It is crucial for negotiators to be prepared to handle these challenging situations effectively. Conflict can arise from differences in interests, values, or even personality clashes. When faced with conflict, it is important to remain calm and composed. Emotions can cloud judgment and lead to irrational decision-making. One key strategy for managing conflict is to actively listen to the other party's concerns and perspectives. By demonstrating empathy and understanding, you can build rapport and create a more collaborative atmosphere. This can help to de-escalate the conflict and pave the way for finding a mutually beneficial solution. It is also...
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