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Conflitos podem ser resolvidos assertivamente from "summary" of Assertividade na gestão de pessoas by Telma Esmerio
Conflicts are a natural part of human relationships, especially in the workplace where individuals with different backgrounds, personalities, and perspectives come together to achieve common goals. These conflicts can arise due to various reasons such as misunderstandings, differences in communication styles, or competing interests. When conflicts occur, it is important for managers to address them assertively. This means dealing with the conflict directly, openly, and honestly, without resorting to aggression or passivity. Assertive conflict resolution involves clearly communicating one's own needs, concerns, and boundaries while also being open to listening to the other party's perspective. By approaching conflicts assertively, managers can create a sa...
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