Listening is crucial in conflict resolution from "summary" of You're Not Listening by Kate Murphy
When it comes to resolving conflicts, listening plays a critical role. It is not just about hearing the words that are being said; it is about truly understanding the other person's perspective. When we listen actively and attentively, we show the other person that we value their thoughts and feelings. We create a space for open communication and mutual respect, which are essential for finding common ground and reaching a resolution. Listening allows us to gain insight into the root causes of the conflict. By paying attention to the underlying emotions and motivations behind the words, we can better understand where the other person is coming from. This understanding helps us empathize with their experience and see the situation from their point of view. It also enables us to identify any misunderstandings or mis...
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